Contact Us

Contact Us

Contact Information

We're here to help! Please contact us in whatever manner is most convenient for you.


If there is an address change, please contact the following applicable parties to ensure our records are correct.


Via Benefits/Sandia Group Plans Medical & Dental Benefits:

Mailing Address: Sandia Retiree Service Center
12421 Meredith Drive, Suite 300
Mail Stop MK1
Urbandale, IA 50323-4000
Street Address for Express Shipment: Sandia Retiree Service Center, ste 300
12421 Meredith Drive
Urbandale, IA 50323
Phone: 1-888-598-7809
Website(s): Pre Medicare Retirees -
Medicare Retirees -


HR Solutions

Phone: 1-505-284-4700


BlueCross Blue Shield of New Mexico

Member Services

Phone: 1-877-498-7652


Sandia Total Health - UnitedHealthCare: Sandia Group #708576

Member Services

Phone: 1-877-835-9855


OptumHealth Behavioral Solutions

Phone: 1-866-828-6049


Optum NurseLine

Phone: 1-800-563-0416


Express Scripts - For members enrolled in the Sandia Total Health plan administered by BCBSNM and UHC

Customer Service

Phone: 1-877-817-1440
1-800-759-1089 (TTY)


Walgreens Specialty Pharmacy

Phone: 1-866-823-2717


Sandia Total Health - Kaiser Permanente (Medical & RX): Sandia Group #7455

Phone: Member Services

Nurse Advice Line

Chiropractic Benefit

Walgreens Specialty Pharmacy
Website: Nurse Advice Line

Healthy Roads


Delta Dental of New Mexico: Sandia Group #9550

Customer Service

Phone: 1-800-264-2818
Website: Claims Look Up


UnitedHealthCare Group Medicare Advantage PPO Plan

Customer Service

Phone: 1-844-496-0314


Humana Medicare Employer HMO

Customer Service

Phone: 1-866-396-8810


Inspira Financial- formerly PayFlex


Phone: 1-844-729-3539
Hours  M-F 7a-7p CT, S 9a-2p CT


Fidelity Investments

Manages Your 401(k)

Phone: 1-800-240-4015


Metlife Optional Supplemental Life, Dependent Life and Group Accident Insurance

For assistance in changing individual plans, call portability office.

Phone: 1-866-492-6983


Prudential Retirement Services

Handles your pension payments

To change information:

Phone: 1-800-621-1089


Prudential Primary Life Insurance

If you need to change your beneficiary information, follow the instructions below:

Phone: 1-800-778-3827
  • Log in with you User ID and password. If you don't have a User ID or password click Register Here under "First Time User"
  • Enter 90373 in the Control Number field
  • Complete the required information and create a personal User Id and password
  • Be sure to click SUBMIT on your beneficiary designations when you are making changes


Voluntary Life Insurance through Via Benefits

Phone: 1-844-222-2965