Where can I find information on networks if my doctor isn't contracted with my current network any longer?
Can I add my spouse if he/she is retiring at the end of the year?
Who do I call regarding billing?
Who do I call regarding claims issues?
If I opt out of coverage, can I re-enroll? When? Who do I talk to?
If you are a retiree and decide to opt out of your Sandia coverage you can re-enroll during the Open Enrollment Period which is held during the fall. Certain events, such as if you lose coverage under another employer, may all mid-year enrollments into or dis-enrollments form the medical and dental programs. These events are called mid-year election change events and you may call VIA Benefits, the benefit administrator for Sandia National Labs at 1‐888‐598‐7809.
Please keep in mind if the Sandia retiree opts out of Sandia coverage for any reason, then all family members will also lose coverage under the Sandia plan as well.
If a Surviving Spouse or LTD Terminee opts out of Sandia coverage or fails to pay premium timely, they will lose coverage and will not be allowed to re-enroll in the Sandia plan in the future.
What happens to my coverage if my spouse and I reside outside of New Mexico either full-time or part of the year?
What happens when my spouse or I turn 65 or become Medicare Eligible?
Can my spouse continue coverage if I pass away?
If your spouse has medical coverage through Sandia when you pass away, then he or she will be able to continue coverage as a surviving spouse. If your spouse does not have medical coverage through Sandia at the time of your passing, he or she will not be able to enroll in medical coverage through Sandia.
If at the time of your passing your spouse is enrolled in the Sandia Dental Plan, your spouse can continue dental coverage. Once the coverage is terminated, surviving spouses can not re-enroll.
My spouse and I are both retirees of Sandia. What happens if I die? Does my spouse retain dental coverage? What happens with medical?
Do I contact Sandia to make changes to my coverage, address or to remove a dependent?
Who do I contact regarding the payment of my monthly premium?
How would it work if I am Medicare-eligible and my spouse is not?